Frequently Asked Questions

Sea freight transit time depends on your destination:

• Asia: 7–15 days
• Middle East: 20–30 days
• Africa: 20–45 days
• South America: 30–45 days
• Europe: 30–40 days
• North America: 18–38 days
• Oceania: 18–28 days

We ship to over a range of destination ports. No matter where you are, we can find a route to get your machine there. Tell me your nearest port and I'll check the shipping options for you.

Under FOB/CIF terms, we do not handle destination port customs clearance. However, we can recommend reliable local customs agents in your country to help streamline the process.

Warranty terms are model-specific. Use the warranty shown in this page's specification table as a reference, and confirm exact coverage, exclusions, and service process in your written quotation.

We maintain stock of common spare parts and can ship them separately. Each machine also comes with a basic spare parts kit. For specific parts, just send me a photo or part number on WhatsApp and I'll arrange shipment.

Yes. We provide remote technical support via video calls, detailed technical documentation, and ongoing assistance whenever you need it. Just reach out on WhatsApp or email.

We accept T/T (wire transfer): 30% deposit in advance, 70% balance before shipment.

Minimum order is 1 unit. For bulk pricing: mini models 8+ units, mid-size 6+ units, large 3+ units. Bulk orders receive discounted pricing — contact me for a custom quote.

All backhoe loaders can be customized with your preferred color at no extra cost. Customization lead time is 35–40 days depending on complexity.

Over 40 attachments are available, including various bucket sizes, hydraulic breakers, crushers, snow brushes, fork frames, and more. Tell me what you need to do and I'll recommend the right attachment.

Yes. Available engine brands include Yanmar, Cummins, Yuchai, Xinchai, and Yunnei. Different brands have different price points — I'll help you choose the best option for your budget and market.

Yes. We create customized training videos based on your specific needs. For qualified bulk dealers, we also provide on-site training.

The machine is straightforward and easy to learn. Before operation, always check your surroundings and ensure the bucket and excavator arm are in a safe, raised position. We provide an operation manual and training videos with every machine.

CE conformity documents are available for all SUNWAY backhoe loader models. SUNWAY Machine Group's quality management system is ISO 9001 certified. Please request the current model-specific EU Declaration of Conformity and ISO certificate; we can confirm the issuing body, scope, and validity for your destination.

Every machine undergoes strict testing before leaving the factory. We provide inspection videos for your approval and welcome you to visit the factory for in-person inspection at any time.

You're welcome to visit our factory at any time. Airport pickup service can be arranged — just let me know your travel plans.

I'm not a faceless salesperson — I'm the person who walks the factory floor every day. You get real-time order tracking, honest product updates, and a sourcing partner who genuinely cares about reducing your procurement risk. My reputation is tied to every machine that leaves this factory.

I respond within 1 hour during China business hours (8:00 AM – midnight, UTC+8). Between midnight and 8:00 AM, responses may be delayed. For urgent matters outside business hours, WhatsApp is the fastest way to reach me.

Absolutely. Just tell me your working conditions, budget, and operating environment, and I'll recommend the best model for your needs. No pressure, no upselling — just honest advice from someone who knows these machines inside out.